Player Safety

Responsible Gaming at ja999

ja999 is committed to providing a safe, fair, and transparent gaming environment for all players in Bangladesh. Our responsible gaming tools put you in control.

21+
This platform is strictly for adults aged 21 and above. Underage gambling is illegal and harmful. ja999 enforces age verification on all accounts.

Our Approach to Responsible Gaming

At ja999, we believe that gambling should always be an enjoyable form of entertainment — never a source of financial stress or personal hardship. We recognise that the vast majority of our players in Bangladesh enjoy the platform responsibly, and that a small number of players may experience difficulties that require support. Our responsible gaming framework is built to serve both groups: to enhance the experience for those who play within their means, and to provide meaningful safety tools for those who need them.

Responsible gaming at ja999 means being transparent about the odds of every game, giving players access to their complete betting history and spending records at all times, offering a full suite of self-management tools, and maintaining a support team available 24/7 on Bangladesh Standard Time (BST, UTC+6). We do not see responsible gaming as a compliance box to tick — it is a genuine part of how ja999 operates.

Responsible Gaming Tools at a Glance

Six built-in tools designed to keep you in control of your gaming activity on ja999.

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Deposit Limits
Set daily, weekly, or monthly deposit caps to stay within your personal budget at all times.
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Session Time Limits
Set a maximum session duration. ja999 will send a reminder when your time is up.
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Self-Exclusion
Temporarily or permanently exclude yourself from the platform with a single support request.
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Reality Checks
Periodic on-screen reminders showing how long you have been playing and how much you have spent.
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Activity History
Full access to your betting history, deposit records, and withdrawal log from your account dashboard.
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24/7 Support
Our Bangladesh-based support team is reachable around the clock if you need guidance or want to activate a tool.

How Each Tool Works

Activating any of these tools is straightforward. Contact [email protected] or manage settings directly from your account.

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Deposit Limits
You can set a daily, weekly, or monthly deposit limit from your account settings at any time. Once a limit is set, it takes effect immediately and cannot be increased for 24 hours after the change request, giving you a cooling-off period. Decreasing a limit takes effect immediately. This tool is particularly useful for players who use bKash, Nagad, or Rocket to fund their account and want to budget consistently across the month.
⏱️
Session Time Limits and Reality Checks
Set a maximum session length in minutes or hours. When your session limit is reached, ja999 will display a notification showing how long you have played and the net result of your session. You can choose to end the session or continue — the reminder is informational, not a forced stop. You may also enable automatic reality checks at intervals of 30 minutes, 1 hour, or 2 hours to receive regular summaries of your play time and spending.
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Self-Exclusion
Self-exclusion is available in two forms: a temporary time-out (7 days, 30 days, 90 days, or 180 days) or permanent account closure. During a temporary time-out, your account is suspended and you cannot log in, deposit, or place bets. Promotional emails and bonus offers are also suspended. At the end of a temporary exclusion period, your account is not automatically reactivated — you must contact support to lift the exclusion, which gives you a deliberate re-entry decision. Permanent exclusion is irreversible. To activate self-exclusion, contact [email protected].
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Account Cooling-Off Period
If you feel you need a short break without committing to a full self-exclusion, you can request a cooling-off period of 24 hours, 48 hours, or 7 days. During this period your account is temporarily locked from play. This is useful if you have had a losing run and want to step away for a short period before reassessing. Contact [email protected] to activate a cooling-off period at any time.
To activate any tool: Email [email protected] with your registered account email address and the specific tool you want to activate. Our team operates 24/7 on Bangladesh Standard Time and will confirm the tool is active within one hour of receiving your request during normal operating hours.

Gambling Responsibly — Practical Tips

Responsible gambling starts with a clear mindset before you open the app. The following habits help players in Bangladesh enjoy ja999 within healthy boundaries:

  • Set a personal budget before you play and treat it as a fixed entertainment expense — not as money you expect to win back.
  • Only gamble with money you can afford to lose. Never use money reserved for rent, food, school fees, or other essential household expenses.
  • Take regular breaks during your session. A short walk or a cup of tea can reset your perspective and help you make clearer decisions.
  • Do not chase losses. If you have reached your session budget, log out and return another day — chasing a losing streak almost always makes the situation worse.
  • Never gamble when you are under the influence of alcohol, when you are stressed, or when you are making decisions you would not normally make in a clear-headed state.
  • Use ja999's built-in tools proactively. Setting a deposit limit when you first register — before you have ever experienced a losing run — is the most effective time to do it.

Recognising the Warning Signs

Problem gambling can develop gradually. These signs may indicate that gambling is becoming harmful rather than recreational:

  • ! Spending more time or money on gambling than you originally intended, and finding it difficult to stop when you reach your limit.
  • ! Continuing to gamble in order to recover money you have already lost, rather than accepting the loss and stopping.
  • ! Neglecting work, studies, family responsibilities, or social relationships because of time spent gambling.
  • ! Borrowing money, selling possessions, or using money set aside for essential expenses in order to fund gambling.
  • ! Feeling anxious, irritable, or restless when not gambling, or using gambling as a way to escape stress, depression, or personal problems.
  • ! Hiding gambling activity from family members or lying about how much time or money you are spending on it.
If you recognise these signs: Do not wait. Contact our support team immediately at [email protected] and ask to activate a self-exclusion or cooling-off period. Our team will help you without judgment. You can also speak to a trusted family member or seek professional counselling support in your area.

Getting Help — You Are Not Alone

If you feel that gambling has become a problem for you or someone you care about, the most important step is to ask for help. ja999's support team is available 24 hours a day, 7 days a week on Bangladesh Standard Time. There is no shame in recognising that a pattern has become unhealthy and reaching out. Our support team handles all responsible gaming requests with confidentiality and without judgment. Whether you want to set a deposit limit, take a time-out, or permanently close your account, we will help you do that quickly and without any pressure to stay.

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Speak to Our Support Team

Our team is available around the clock on Bangladesh Standard Time (BST, UTC+6). Send us an email and we will respond as quickly as possible. All responsible gaming requests are handled with full confidentiality.

[email protected]
Remember: Reaching out to ja999 about a gambling concern is completely confidential. We will never share your responsible gaming request with third parties, and it will not affect your standing on the platform except to apply the protective measures you requested.

Protecting Minors

ja999 operates a strict 21+ policy. Gambling is prohibited for anyone under the age of 21, and it is illegal under applicable law. We apply age verification checks during the registration process and reserve the right to request additional identity documentation at any time to confirm a player's age. Any account found to have been registered by or on behalf of a person under 21 will be immediately closed and all funds held in the account will be returned minus any winnings derived from games played during the period of the violation.

If you share a device with younger family members in Dhaka, Chittagong, Sylhet, or anywhere else in Bangladesh, we strongly recommend enabling a device passcode or screen lock to prevent minors from accessing the ja999 platform. Parents and guardians are encouraged to use parental control software on shared devices. If you believe a minor may have accessed ja999 using your account, contact [email protected] immediately.

ja999's Commitment to Safe Gaming

ja999 views responsible gaming not as a regulatory obligation but as a core operating principle. Every feature we build, every promotion we run, and every policy we set is reviewed against its potential impact on player wellbeing. We do not offer promotions that incentivise players to increase spending beyond comfortable levels. We do not target players who have set deposit limits with higher-tier bonus offers designed to push them to raise those limits. We do not send re-engagement marketing to players who are in a self-exclusion period.

We recognise that Bangladesh has a vibrant sports culture — from BPL cricket in Dhaka and Chittagong to football and kabaddi played at every level across the country. We want ja999 to be a platform that enhances the enjoyment of sport and entertainment in Bangladesh, not one that creates harm in communities. That is the standard we hold ourselves to, and it is the standard that our responsible gaming commitment is built on.

Our promise: If you ever feel that ja999 has fallen short of its responsible gaming commitments — in its features, its communications, or its conduct — please tell us at [email protected]. We take all feedback seriously and will respond to every responsible gaming concern raised by a player.

Play Smart, Play Safe with ja999

Have questions about our responsible gaming tools? Read our FAQ for quick answers or head to the casino to explore games at your own pace.

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